Call Center Manager

Iru/Victoria Island, Lagos Added via phone at 17:37, 30 November 2016, Ad ID: 1001737589

Offer from Business
 

FEMNiK RESOURCE NIG. is an organisation here in Lagos, Nigeria with various branches and offices. We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

Requirements

HNDor equivalent; Higher degree in a relevant discipline will be appreciated
Interested applicants should forward CV to the company's email or contact the HR with the number below.

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