Call Center Representative

Lekki, Lagos Added via phone at 17:45, 30 November 2016, Ad ID: 1001737624

Offer from Business
 

FEMNIK RESOURCE NIG. is an organisation here in Lagos, Nigeria with various branches and offices. We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile

Requirements

OND or any other higher qualification.
Interested applicants should forward CV to the company's email or contact the HR with the number below.

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