Call Center Supervisor

Lagos Mainland, Lagos Added at 14:35, 30 November 2016, Ad ID: 1001736733

Offer from Individual
I am: Offering a job
Company name Jarveroresources
Position Full time
Minimum experience (years) 1
Maximum experience (years) 2
Salary period Monthly
Salary from 100,000
Salary to 110,000
 

We are looking for a competent Call center supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.

An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.

The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Responsibilities

Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.

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Hr Austine On site since Nov 2016 See their other ads Hr Austine has verified:

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