Customer Service Representative

Lagos Mainland, Lagos Added at 14:43, 30 November 2016, Ad ID: 1001736779

Offer from Individual
I am: Offering a job
Company name Jarveroresources
Position Full time
Minimum experience (years) 1
Maximum experience (years) 2
Salary period Monthly
Salary to 125,000

We are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

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