Help Desk Manager

Ikeja, Lagos Added via phone at 17:21, 30 November 2016, Ad ID: 1001737529

Offer from Business
 

FEMNIK RESOURCE NIG. is an organisation here in Lagos, Nigeria with various branches and offices. We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.

As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

Responsibilities

Manage the help desk team and evaluate performance
Ensure customer service is timely and accurate on a daily basis
Recruit, train and support help desk representatives and technicians
Set specific customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints

Requirements

BSc degree in Computer Science, Information Technology or relevant field
Interested applicants should forward their CV to the company's email or contact the HR with the number below.

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