Help Desk Specialist

Lagos Mainland, Lagos Added via phone at 19:04, 30 November 2016, Ad ID: 1001737904

Offer from Business
 

FEMNIK RESOURCE NIG. is an organisation here in Lagos, Nigeria with various branches and offices. We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports

Requirements

BS degree in Information Technology, Computer Science or equivalent
Interested applicants should forward CV to the company's email or contact the HR with the number below.

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