Help Desk Technician
Added via phone at 18:59, 30 November 2016, Ad ID: 1001737885
FEMNIK RESOURCE NIG. is an organisation here in Lagos, Nigeria with various branches and offices. We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
BSc/BA in IT, Computer Science or relevant field
Interested applicants should forward CV to the company's email or contact the HR with the number below.