VACANCY! VACANCY!! VACANCY!!!
MDRCC Consults are looking for strong and competent persons who would feel the position of a customer service Representative
₦65,000.00 to ₦100,000.00 per month
Preferred Years of Experience
1 - 3 years
Dec 5, 2016
Start-up e-commerce company industry is seeking customer service representatives to receive, investigate and respond to consumer and vendor inquiries regarding products and services provided via our e-commerce websites.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming customer calls and determine their requirements
Route call, answer, or make notes to follow up in CRM
Place outbound calls to customers when necessary to advise and/or obtain information necessary to process orders
Work with Account Managers, Technical Support, Training, Finance, and Sales to ensure customer’s questions are resolved
Handle irate customers in a professional manner
Record all customer interactions and ensure that all issues are resolved in a timely manner.
Obtain customer feedback information to improve our customer’s experience with the Online Store websites
Interact and communicate order fulfillment issues and/or requests with our supplier and vendor partners
Other duties may be assigned to meet business needs
Excellent attention to details is a must
Works well in a team environment
Ability to work with a diverse group of people
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
Ability to correctly calculate figures and amounts
Excellent telephone skills
Excellent grammar, verbal, and written skills
Excellent analytical skills, resourceful and well organized
EDUCATION and/or EXPERIENCE
Experience with online merchant/vendor call center strongly preferred
Bachelor degree from an accredited university
Experience with MS Office products
Experience with a CRM system preferred
Interested nd qualified applicants should send their CV to claudecareer(at)gmail(dot)com...
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