Technical Support Engineer

Lagos Mainland, Lagos Added at 14:50, 30 November 2016, Ad ID: 1001736806

Offer from Individual
I am: Offering a job
Company name Jarveroresources
Position Full time
Minimum experience (years) 1
Maximum experience (years) 2
Salary period Monthly
Salary from 120,000
Salary to 130,000
 

Responsibilities

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles

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