FEMNIK RESOURCE NIG. is an organisation here in Lagos, Nigeria with various branches and offices. We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in engineering or IT support is required.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
BS degree in Information Technology, Computer Science or equivalent
Interested applicants should forward their CV to the company's email or contact the HR with the number below.