Administration and Office Management 0


Why Attend


Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.


Course Methodology


The course involves a mix of self assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course related topics, and videos to enhance learning and real life implementation.

Course Objectives


By the end of the course, participants will be able to:

Define and apply the new roles of executive assistants and administrators to meet modern challenges

Use technology to get more done and to stay connected with the office and their boss

Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner

Create quality standards for a motivating and productive office environment

Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing

Identify and improve the competencies they require to keep generating added value services

Target Audience


This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.

Target Competencies


Administration of computer applications

Time management

Telephone, email and office communication and etiquette

Motivating and improving productivity

Writing skills

Dealing with diversity

Indexing and archiving

Meetings and events management


Location & Date


Weekday |15TH – 17TH April, 2019 |3 Days | N45,000

| Weekend |13TH – 20TH April, 2019|2 Weekends | N45,000

VenueNo 21 Oil Field Avenue, Off School Road Elelenwo, Port Harcourt

Ciel Consulting reserves the right to alter dates, content, venue and trainer.


Course Outline


New roles for new times


The changing organization

The role of management in the workplace

The main tasks of office managers

New roles for new times Optimizing communication and influence

Fostering a professional attitude Producing results from various activities

Use of technology to get things done

Mastering data management, indexing and archiving


Mastering filing systems

Five secrets to organize files better

Electronic archiving

Records management

The records and information cycle Common problems in records management

Rules for indexing personal and

business names Cross referencing personal names

Creating a motivating and productive office environment


Design and productivity

Feng Shui office design: the art of working (tips and basic steps)

Dealing with and managing diversity

Communicating across cultures

Six steps to great time management

Dealing with difficult bosses

Inbox zero: managing emails effectively

Advanced communication skills for administrators


Administration and Office Management

Port Harcourt, Port Harcourt, Rivers
Mar 15
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Port Harcourt, Port Harcourt, Rivers
AD ID 1051204759

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