Public and private sector organisations are spending huge amounts of money buying professional services, and most are doing it badly, without sufficiently rigorous procurement process or an adequate understanding of the marketplace, resulting in wasted money and disappointing outcomes.
Even among those organisations with formal procurement processes and techniques, many are applying them inappropriately and therefore achieve similar poor results. On the other side of the fence, many professional services firms don't understand how the increasing application of procurement processes could affect the way they get business and work with clients, the way they charge and, ultimately, their profitability. Furthermore, while they are working together, both professional services providers and their clients too often behave in ways that reduce the potential benefits to both parties.
This insightful book will help buyers and providers of professional services get a better understanding of the issues and achieve better results.
Buying Professional Services
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