Customer Service Responsibilities list:
-Manage large amounts of incoming calls
-Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer, through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas.
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, purchases etc.
-Abilty to write report of weekly activities and progress.
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers
-Proven customer support experience or experience as a client service representative
-Track record of over-achieving quota
-Strong phone contact handling skills and active listening.
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
Minimus: OND Holder
Female Corps Member willing to be dedicated to serve under us.
Terms and conditions apply.
Salary: 30,000 naira
Send CV to email@example.com
N.B: Being fair-skinned is an added advantage.
Location: Abuja and Lagos
Customer Care Representative
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